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Retail Terms & Conditions

Orders
Orders can be placed by web, email, phone or fax to the Customer Care Department. Operating hours are between
8:00 AM - 5:00 PM, CST, Monday through Friday. Orders placed by 3:00 PM will usually be delivered locally the next
business day or shipped the same day, based on product availability.

Web address: www.lasercycle.com
Email address: orders@lasercycle.com
Phone: 913-894-7470 or 1-800-219-9204
Fax Order Line: 913-894-1212

Pricing
Price quotes are valid for 30 days from quotation unless otherwise specified. Invoiced prices may be from quotations,
formal bids, contract, current price lists or standing arrangements. Prices are subject to change without notice unless
otherwise agreed for a specified period of time.

Product Return
If you are dissatisfied with our LaserCycle branded product, you may return it for a replacement or full refund within
one year of purchase. OEM and other compatible products are guaranteed for 60 days from the original date of purchase.
Exceptions include Brother drum units, Exabyte Brand supplies, Fuji Media Supplies, IBM Media Supplies, Imation Media Supplies,
Ricoh Laser Products, Xerox OPBG, bottle copier toner supplies, and cartridge-based copier and fax supplies. Please call
LaserCycle for details.

To return the product, please call a LaserCycle Customer Care Representative for instructions on how to receive a
Return Merchandise Authorization (RMA). Be sure to include the RMA form as your packing slip. Only those items
listed on the RMA form you receive from LaserCycle should be included in the return shipment. A 15% restocking fee
will apply on return of non-defective product. No credit will be given for product that has been abused, non-LaserCycle
product, out of warranty, or repackaged and/or tampered with. Product must be returned within 30 days of the RMA
issuance date to be considered for credit.

Payment Terms
Net 30 terms may be available with approved credit. Payment must arrive at our Lenexa office within the number of
days dated on the invoice in order for it to be considered timely. If you have not purchased from us within the last six
months, updated credit information may be needed for approval prior to delivery. Payment terms and credit status are
subject to change without notice.

Credit Card
LaserCycle accepts all major forms of credit card including Visa, MasterCard, American Express, and Discover.
Purchases may be subject to prior authorization.

Late Payment
Accounts past due on payments are subject to a 1.5% per month finance charge. Your account may also be subject
to credit hold until the matter is resolved. Accounts sent to collection or adjudication will be responsible for collection
charges and/or legal fees.

Returned Checks
Returned checks will be charged a check fee of $30.00 and must be replaced immediately with money order, cash
or credit card payment. The account then becomes subject for review.

Shipping & Delivery
LaserCycle will provide FREE standard ground shipping with a minimum order of $80.00 when shipped within the
continental/contiguous US. Your order will be received within 1-4 business days. Shipping and handling charges will
be added to your invoice for orders under $80.00. Expedited shipping orders will be charged an actual shipping expense,
as will all International orders, and orders shipped to Hawaii, Alaska and U.S. Territories. A fuel surcharge may apply.
Please note if you are ordering a combination of OEM and compatible cartridges, your shipment may originate from
different locations, and deliveries may arrive separately using different carriers. You may also stop by and pick up
your supplies at our headquarters in Lenexa, KS, in the Brookhollow Business Park.